Strategic Planning Consulting

For your operation providing technology service and support, have a well-defined strategy.

We work with premier service and support organizations to set strategic objectives, improve operational effectiveness, and achieve world-class performance levels while boosting customer satisfaction and loyalty.

We consult with major customers, interview individual contributors, and use feedback from key decision-makers inside the organization to build the strategic plan and align organizational goals for the best possible commercial outcomes. We will also align the strategy with industry standards and best practices for customer service to further ensure your success.

Strategy Development

To take your company to the next level of success, Miles Away Coaching can help you create a thorough strategic plan and goals. The plan will produce a three to five-year roadmap to direct the growth of your firm and help reduce any unrest that may result from poor planning. You may design and execute the strategies and tactics necessary to achieve the aims and objectives of your firm using the customer service strategy plan. To create a strategy plan for the service operation, our consultants will host meetings, do research, define requirements, and gather data. In order to communicate the strategy to top management and the workforce, we also prepare the planning documents and deliver an executive presentation.

Organizational Structure

For your service and support organization to be more effective, Miles Away Coaching may be able to help you create or revamp it. We will evaluate the current organizational structure, carry out key management interviews, and determine if the current functional structure is compatible with your long-term strategic goals. In order to ascertain if processes and operational procedures enable the company to offer customers the most effective service at the right level of quality, they are evaluated in conjunction with organizational realignment.

Design of a Service Program

Miles Away Coaching can help you create a set of valuable service offerings and programs that will meet your clients' needs and bring in money for the company. One-size-fits-all service programs are no longer in use. Companies must comprehend the expectations of their customers in terms of customer service and create a set of initiatives that actually add value. In order to better understand your clientele's unique service needs, our specialists can help you segment your clientele. By using segmentation, you can tailor your new service offerings and programs to the needs of each segment, helping you to identify customer requirements depending on size, market segment, industry, and other features.

Global Service model

Does every foreign country offer the same standard of service to your global clientele? Is your infrastructure capable of utilizing staff and technology to their fullest potential while providing the most cost-effective service and support globally? By building a global service model that enhances the efficiency of your operations, Service Strategies can help you find solutions to these problems. At Miles Away Coaching, the SWOT (Strength, Weakness, Opportunities, and Threats) analysis of the performance of the current service model will be part of the strategic planning process. The ideal global service model for your company will also be recommended, and we'll offer improvement ideas along with follow-up assistance to help you put the improvements into practice.

Here is a package we offer that you can take advantage:

$ 9.750

99 USD

Per project

Strategy Development
Organizational Structure
Global Service model

Strategic Planning Consulting

For your operation providing technology service and support, have a well-defined strategy.

Here is a package we offer that you can take advantage:

Strategic Planning Consulting Package

Get Strategic Planning Consulting Services now!

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